ubo Platform Account Terms

When you open an account with us on ubo, you enter into a binding agreement that sets out your rights and responsibilities, along with ours. We keep these terms straightforward so you understand what to expect. Our policy covers account creation, deposits and withdrawals, bonus eligibility, dispute resolution, and the jurisdiction limits within which our services operate.

We operate ubo as a platform for live-dealer gaming, sportsbook activity, and numbers-based games. Our services are available only where local law permits. We support deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). All account activity is subject to identity verification, and we enforce strict anti-fraud protocols to protect you and the integrity of our platform.

This document outlines the binding terms under which you use ubo. By creating an account, you accept these terms in full.

Opening Your ubo Account

To open an account on ubo, you must be of legal age in your jurisdiction and comply with local gaming laws. We require a valid government-issued ID, proof of address, and in some cases a selfie for liveness verification. We do not process applications from jurisdictions where online gaming is prohibited by law.

When you provide information during account opening, you undertake that all details are accurate and complete. If we discover false or misleading information, we reserve the right to suspend or close your account. We verify your identity before you can deposit funds or claim any promotion. This verification typically takes a few hours, though peak periods may cause delays.

• Your account is personal and non-transferable. You may not share your login details or allow others to use your account.
• We require a current email and phone number so we can contact you about account activity, promotions, and important notices.
• You are responsible for keeping your password secure. We do not ask for your password via email or live chat.
• If your account is compromised, contact us immediately via live chat or email so we can secure it.

Our Policy on Deposits and Withdrawals

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed immediately and appear in your account balance right away. There are no deposit fees charged by ubo, though your payment provider may apply their own charges.

To withdraw, you request funds through your account dashboard and select your preferred payment method. We process withdrawals during business hours, and your funds are transferred to your chosen account. Withdrawals are subject to account verification and anti-fraud checks. If we detect irregular activity, we may temporarily hold your withdrawal pending investigation.

Minimum deposit

Each payment method has a minimum deposit amount shown on your deposit page. We maintain these minimums to keep transaction fees reasonable.

Withdrawal eligibility

You may withdraw funds that are in your balance and not tied to an active bonus wagering requirement. If you have claimed a bonus, you must complete the required wager before withdrawing.

KYC verification

Your account must be fully verified before your first withdrawal. We do this to comply with anti-money-laundering regulations and to protect your security.

No third-party transfers

Deposits and withdrawals must be made to and from accounts in your own name. We do not allow transfers from or to third parties.

How We Structure Bonus Offers on ubo

We offer a welcome bonus on your first deposit, weekly cashback rewards, and tier-based promotions. Bonus terms vary and are always displayed in your account before you claim. We do not advertise fixed bonus amounts; instead, offers scale based on your deposit size and account tier.

When you claim a bonus on ubo, you accept the conditions attached to it. Typically, you must wager the bonus amount a set number of times before you can withdraw. These conditions are shown clearly when you claim. If you do not meet the wagering requirement within the promotion period, the bonus may expire. We do not refund expired bonuses.

• Bonuses apply to eligible games only. Some games may contribute less than others to wagering requirements.
• You cannot claim multiple bonuses simultaneously. Once you claim one, others become unavailable until the first is completed or expires.
• Promotional codes must be entered at the time of deposit or claim. We cannot apply codes retrospectively.
• If you withdraw funds before completing a bonus wagering requirement, the bonus is forfeited.

What We Do Not Permit on Our Platform

We operate ubo fairly and securely for all users. We do not tolerate fraud, collusion, money laundering, or any attempt to abuse our platform. If we detect prohibited conduct, we close your account and forfeit any balance.

Prohibited conduct includes but is not limited to: using automated tools or bots to access the platform; placing identical bets across multiple accounts to game promotions; depositing funds obtained through illegal means; colluding with other users to manipulate game outcomes; and any attempt to exploit system vulnerabilities.

Dispute Resolution and Your Rights on ubo

If you dispute a transaction, bonus calculation, or game settlement, contact our customer support team with details of the issue. We investigate all disputes and respond within two business days. If you are not satisfied with our response, you can escalate your case by email so it receives review by our management team.

Our services are available only where local law permits. You are responsible for verifying that your use of ubo complies with your jurisdiction's laws. We do not offer services in jurisdictions where online gaming is prohibited. If we discover you are accessing ubo from a restricted jurisdiction, we reserve the right to suspend or close your account.

Our Security Commitments and Your Account Protection

We take account security seriously. Your account data is encrypted using industry-standard protocols. We never store your full payment card details; payment processing is handled by certified third-party providers. Your personal information is never shared with third parties without your consent, except where required by law.

We monitor all accounts for irregular activity and may request additional verification if we detect suspicious patterns. If your account is compromised, we work quickly to secure it and protect your funds. We encourage you to use a strong, unique password and to enable any additional security features we offer.

Our Liability and Your Responsibilities

We operate ubo with standard security practices and reasonable care. However, we cannot guarantee uninterrupted service or protection against all cyber risks. To the extent permitted by law, our liability for any loss or damage is limited to the amount you have deposited in your account during the dispute period.

You use ubo at your own risk. We are not liable for losses due to your decision to place bets, losses resulting from your password being compromised, or losses due to internet connection failures on your end. You are responsible for ensuring your device is secure and your internet connection is stable before playing.

How We Update These Terms

We may update these terms from time to time. When we do, we notify you by email and display a notice on your account dashboard. Material changes take effect 30 days after notification. Your continued use of ubo after the change date means you accept the new terms. If you do not accept a material change, you may close your account and withdraw your funds before the change takes effect.

Jurisdiction Notice and Service Availability

Our services on ubo are available only where local law permits. We do not knowingly offer gaming services in jurisdictions where such activity is prohibited. You are solely responsible for verifying that your access to and use of ubo complies with the laws of your jurisdiction.

If you access ubo from a jurisdiction where gaming is restricted or prohibited, you do so at your own risk and in violation of local law. We reserve the right to restrict or close access from such jurisdictions at any time. If we discover you are located in or accessing ubo from a restricted jurisdiction, we may suspend or close your account without notice.

These terms are governed by applicable law. Any disputes between you and ubo are subject to the jurisdiction where you are located, provided that jurisdiction permits such claims. Nothing in these terms prevents you from pursuing a complaint through your local consumer protection authority if such authority has jurisdiction.

Your Agreement to These Terms

By creating an account on ubo and using our platform, you confirm that you have read, understood, and agree to be bound by these terms. You also confirm that you are of legal age in your jurisdiction, that you comply with all applicable laws, and that you are not accessing ubo from a restricted jurisdiction.

These terms apply to all ubo users, including those in Jakarta, Surabaya, Bandung, Medan, and Semarang, and represent our complete agreement with you regarding your use of the platform. If any provision of these terms is found to be unenforceable, that provision is severed and the remaining terms continue in full force.

For questions about these terms or to report a concern, contact our support team via live chat or email from your account dashboard. We respond to all inquiries within one business day during business hours.