ubo Casino & Sportsbook Data Care

This page describes what we collect when you use ubo and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, and communicate with you about your account. We do not sell your data to third parties, and we use industry-standard encryption to keep your information secure.

Our data practices comply with applicable privacy laws in the jurisdictions where we operate. We store your account details, transaction history, and gaming activity on secure servers. Some of our servers may sit outside your jurisdiction, but all data transfers are encrypted. We retain your information only as long as necessary to provide our service and comply with legal obligations.

We are transparent about how we use your data. This policy explains what we collect, why we collect it, who has access to it, and what rights you have. If you have questions about your data or how we handle it, contact our support team during business hours.

What Data We Collect on ubo

When you create an account on ubo, we collect your email address, phone number, and full name. During identity verification, we collect a government-issued ID number, proof of address, and sometimes a photograph for liveness verification. We store these details securely and use them only to verify your identity and comply with anti-money-laundering regulations.

When you deposit or withdraw funds, we collect payment method details—your bank account number, card number (if applicable), or mobile wallet identifier. We do not store full card numbers; payment processing is handled by certified third-party providers. We also collect transaction records, including deposit amounts, withdrawal requests, and timestamps.

• Account activity: We log every bet you place, every game you play, and every promotion you claim. This data helps us detect fraud and settle disputes.
• Device information: We collect your IP address, browser type, and device identifier to prevent unauthorized access and detect suspicious activity.
• Communication records: If you contact our support team, we keep records of your inquiries and our responses.
• Cookies and tracking: We use cookies to remember your login preferences and to track your activity on our site for analytics purposes.

How We Use Your Data on ubo

We use your personal information to verify your identity, process your deposits and withdrawals, and manage your account. We use your email and phone number to send you account notifications, promotion updates, and important security alerts. We do not use your data for marketing purposes unless you explicitly opt in.

We analyze your account activity to detect fraud, money laundering, and abuse of our platform. If we detect suspicious patterns, we may request additional verification or temporarily restrict your account. We also use aggregated, anonymized data to improve our platform—for example, to understand which games are most popular or which payment methods are most reliable.

Identity verification

We use your ID and proof of address to comply with KYC regulations and to prevent account takeover.

Payment processing

We share payment details with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to complete your transaction.

Fraud detection

We analyze your activity to detect unauthorized access, collusion, and money laundering.

Legal compliance

We retain your data to comply with tax, anti-money-laundering, and gaming regulations.

Who We Share Your Data With

We do not sell your personal data to third parties. We share your information only with service providers who help us operate ubo—payment processors, hosting providers, and customer support platforms. All third parties are bound by confidentiality agreements and use your data only for the purposes we specify.

We may disclose your data if required by law—for example, if a court orders us to provide information or if a government agency requests it as part of a legal investigation. We also share data with our fraud-detection partners to prevent abuse across the gaming industry. In all cases, we share only the minimum information necessary.

How We Protect Your Data on ubo

We use industry-standard encryption (TLS/SSL) to protect all data transmitted between your device and our servers. Your password is hashed and salted so we cannot see it even if our database is compromised. We store sensitive data like payment details on secure, isolated servers with restricted access.

We conduct regular security audits and penetration testing to identify vulnerabilities. Our staff access your data only when necessary to provide customer support or investigate disputes. We maintain detailed access logs so we can detect unauthorized access attempts. If we discover a data breach, we notify affected users and relevant authorities as required by law.

Cookies and Tracking on ubo

We use cookies to remember your login preferences, language settings, and betting history. These cookies help us provide a personalized experience and prevent you from having to re-enter information every time you visit. We also use cookies to track your activity on our site for analytics—for example, to measure which pages are most popular or which games attract the most players.

You can disable cookies in your browser settings, but doing so may limit your ability to use ubo. We do not use cookies to track you across other websites. Third-party analytics providers (such as Google Analytics) may set their own cookies on our site; you can opt out of their tracking by visiting their privacy pages.

Your Rights Regarding Your Data on ubo

You have the right to access your personal data at any time by logging into your ubo account. You can update your email, phone number, and address directly in your account settings. If you want a copy of all data we hold about you, contact our support team and we will provide it within 10 business days.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. If you believe we have misused your data or violated your privacy, you can file a complaint with your local data protection authority. We also accept complaints directly; contact our support team to escalate a privacy concern.

How Long We Keep Your Data

We retain your account information for as long as your account is active. If you close your account, we retain your data for seven years to comply with anti-money-laundering and tax regulations. After seven years, we delete your personal information unless we are required by law to retain it longer.

We retain transaction records and gaming activity logs for at least five years to settle disputes and comply with regulatory audits. We retain cookies and analytics data for up to two years. If you request deletion of your account, we delete non-essential data immediately but retain transaction records as required by law.

International Data Transfers

Our servers are located in multiple jurisdictions, including outside Southeast Asia. When you use ubo, your data may be transferred to and stored on servers in other countries. We ensure all international transfers are encrypted and comply with applicable data protection laws. By using ubo, you consent to your data being transferred internationally as necessary to provide our service.

Contact Us About Your Privacy

If you have questions about our privacy practices, want to access your data, or wish to file a complaint, contact our support team via live chat or email from your account dashboard. We respond to all privacy inquiries within five business days. You can also reach us during business hours from Jakarta, Surabaya, Bandung, Medan, or Semarang timezone.

We take your privacy seriously and are committed to protecting your data. Our privacy policy reflects our actual practices, not just legal requirements. We update this policy periodically to reflect changes in our operations or applicable law. We notify you of material changes by email and display a notice on your account dashboard.