uboFrequently Asked Questions
Users ask us about account setup, deposits and withdrawals, game rules, promotions, security, and how our platform works. These questions span everything from opening your first account on ubo to understanding how cashback is calculated, verifying your identity, and troubleshooting payment issues. We have compiled the most common topics here so you can find answers quickly.
This FAQ covers the essentials: how to register, what payment methods we accept, what games are available, and how we protect your account. For detailed information about our terms of service, jurisdiction restrictions, or data privacy practices, please refer to our terms and conditions, privacy policy, and legal notice pages. If your question is not answered here, our support team is available during business hours via live chat or email.
We recommend reading through the relevant section before contacting support — most account, payment, and game questions are addressed below. If you need help with a specific transaction, account recovery, or a technical issue, include your username and a description of the problem when you reach out. Our team responds to support requests within two business days.
- Account and registrationhow to start, KYC verification, password recovery, account rules
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks
- Games and promotionsfootball betting, live-dealer tables, slots, free bets, cashback, and tier rewards
- Security and supportaccount protection, data handling, and how to contact our team
Opening an account on ubo takes about five minutes. First, visit ubo.best and click "Open an account". Enter your username, email address, password, and mobile phone number. Next, we send a verification code to your email — enter that code to confirm your email. Then, you provide your full name, date of birth, and address for identity verification (KYC). Upload a government-issued ID (passport, national ID, or driver's license) and a proof of address (utility bill or bank statement). Our team reviews your documents within one business day. Once approved, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your Indonesian bank. Your account is then active and ready to use.
You can email our support team from your account dashboard. Log in to ubo, go to your account menu, and select "Contact Support" or "Help". You will see an email address and a form to submit your question. Include your username, a clear description of your issue, and any relevant details (such as a transaction ID or the date of the issue). We respond to all support emails within two business days during our standard business hours. For urgent account issues, use the live chat feature in your account dashboard — our team responds during business hours in Jakarta timezone.
Payments and transactions
We do not charge fees on deposits or withdrawals. However, your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment) may charge their own fees depending on your account type and the transaction size. We recommend checking with your bank or payment app before you deposit. When you withdraw, the full amount you request goes to your account — we do not deduct any ubo fees. Your bank may take a small processing fee, but that is between you and your financial institution, not ubo.
Withdrawal requests are reviewed within one to two business days. Once approved, the funds are sent to your bank or payment app (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). The time it takes for the money to appear in your account depends on your bank — most transfers arrive within one business day, but some banks may take longer. We recommend withdrawing to the same account you used to deposit, as this speeds up verification. If your withdrawal has not arrived after three business days, contact our support team with your withdrawal request ID.
Games and promotions
ubo offers four main game categories. Football betting covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other tournaments. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios with real dealers. Slot games feature Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Esports markets cover Mobile Legends, Free Fire, PUBG Mobile, and other competitive titles. Each category has its own section in the ubo app and website, so you can navigate to the games you want to play.
Free bets and free spins are promotional credits that let you play without using your own money. Free bets are applied to football or esports markets, and free spins are applied to slot games. These offers are earned through our welcome promotion, weekly cashback rewards, tier progression, or special seasonal offers. To see your available free bets and free spins, log in to ubo and go to your account menu — select "Promotions" or "My Rewards". You will see a list of all active offers, the expiry date, and any terms that apply. Free bets and free spins usually expire within 7 to 30 days, so use them before they expire.
Security and support
We collect your personal data (name, email, phone, address, ID documents) to verify your identity, process payments, and comply with anti-money-laundering regulations. Your data is encrypted and stored securely on our servers. We do not share your personal information with third parties except where required by law or to process your payments. For a full explanation of how we collect, use, and protect your data, please read our privacy policy. You can request a copy of your data or ask us to delete your account by contacting our support team. We respond to data requests within 30 days.